The Org 8.0 Operating Model is partitioned into seven distinct, decision-oriented architectural views.
1. Decision Surfaces
The architecture maps specific decision classes to non-overlapping views.
ORG 8.0 ARCHITECTURAL VIEWS
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┌───────────────┬─────────────────┬───────────────┼───────────────┬───────────────┬───────────────┐
▼ ▼ ▼ ▼ ▼ ▼ ▼
BUSINESS OPERATING ORG & LEADERSHIP GOVERNANCE FINANCIAL PERFORMANCE,
& PRODUCT & DELIVERY TALENT & PARTNERSHIP & RISK MODEL TELEMETRY &
(Why & What) (How) (Who) (Authority) (Verification) (Capital) REWARDS (Metrics)
The seven views are organized by sequential decision layers:
- Business & Product (View 1): Defines target markets, product domains, and capability boundaries.
- Operating & Delivery (View 2): Defines operating planes, Product Line Engineering, and delivery methodologies.
- Org & Talent (View 3): Defines GTM, Product Lines, the Engagement Factory, Chapters, and Human Agent Teams (HATs).
- Leadership & Partnership (View 4): Defines partner tiers, Client Partners, Engagement Owners, decision rights, and arbitration.
- Governance & Risk (View 5): Defines C3M councils, PAC certification, verification gates, and operating policies.
- Financial Model (View 6): Defines platform investment funding, product gestation, cost center allocations, and reserve economics.
- Performance, Telemetry & Reward (View 7): Defines metric hierarchies, systems of record, partner scorecards, and reward structures.
2. Interface to Detailed Operating Guides
The docubook establishes decision boundaries. Operating manuals containing implementation instructions are located in the practitioner guides:
engagement/: SOW delivery and transition lifecycle execution (linked from View 2).product-line-engineering/: Platform core development, variability models, and maintainer workflows (linked from View 2 and View 5).engagement-readiness-engineering/: Pre-sales scoping systems and requirements-engineering tools (linked from View 2).engagement-win-engineering/: Release engineering, billing telemetry, and support systems (linked from View 2 and View 6).